THE TSA, ANIMAL PENISES AND THE POST OFFICEI have been either the CEO or Chairman of the Board of an insurance company since 1987. During that time I have made many mistakes and did a few things right. But I also learned many lessons and one the most valuable is that when you see a company going off on a tangent instead of sticking to what they do well, they are in deep trouble.
Let’s take Gourmet magazine as an example. They have been around for at least 60 years and have become famous for their cooking lessons, their wonderful fairly easy to fix recipes and their articles on different areas of the world. But boy are they losing their way.
There is a new restaurant in Beijing whose name is Guolizhuang. According to Gourmet Magazine, page 55 of the July edition (you will never believe this if I don’t tell you where you can find it); this new restaurant offers over 30 varieties of Animal Penises. The organs, often served with testicles, are thought to enhance virility.
On the same page they contend that Researchers consider Octopuses to be the most intelligent invertebrates – possibly even as intelligent as house cats.
Also on that page they describe the Cassia Grandis, a pod-shaped fruit native to Tropical America that has a distinctive smell that has earned it the nickname “Stinking Toe”. This is all on one page, followed in a couple of pages by Blueberry and Lime Popsicles “for your children” as well as Herbed Goat Cheese Toasts.
Keep in mind that the title of the page the penises are on is GOOD LIVING.
Let’s ponder this for a minute. 30 different varieties of animal penises? What would you serve an elephants with? Pole Beans? Or how about a chipmunks? Would you serve baby Brussels sprouts?
WHAT IS WRONG WITH THESE PEOPLE? Do they really think any of us that subscribe to Gourmet are going to rush out to the local Whole Foods Market, go up to the meat counter and awkwardly ask the butcher “Uh, yes, do you have any uh, uh, uh, uh-you know, Weasel Rods”?
Let’s change topics. Let’s discuss the TSA. A month ago at the AHIP meeting in San Diego the hotel left a wonderful plate of cheese and a bottle of wine in the room since I am AHIP’s Chairman and we had 3,400 attendees there. I picked up the disposable corkscrew they gave me with the wine and realized it might work well with a certain type of New Zealand Pinot bottles that they seal with wax. So, I meant to toss it into my suitcase but I guess I tossed it into my backpack.
Since then I went through the flowing airports: Orange County once, Salt Lake twice, Jackson Hole twice, Sacramento twice, Chicago five times and Atlanta six times.
They never discovered this corkscrew, which includes a small knife. As someone who is on about a 100 flights a year, this is not reassuring. Yesterday, as I headed for Dallas, in Atlanta they found it. Of course the previous six times I had passed through Atlanta they missed it. How can this happen with the billions we are spending?
Have you ever wondered what the TSA Screeners did before 9/11? This question really bothers me. Collectively, they are a strange lot. Where do they find them? If these are the people whose previous jobs were outsourced to India, I can assure you that their previous employers did the right thing.
Oh-wait-I know the answer to my question about the billions we are spending. It is part of the government. This brings me to the Post Office, another wonderful collection of top-notch employees like the TSA folks. Let me give you an example of a few of their Employees of the Year.
Andrea bought her home in Atlanta in November of 2004. The USPS still forwards volumes of mail to her home belonging to the former owner-almost two years later.
In early May she went to the branch of the PO that delivers her mail and had it forwarded to our home since she was moving to London. Not much happened in terms of the mail delivery system. Once in a while a stray piece of mail would land in our mailbox but most of it kept going to her home. In June, after she was in London and we kept finding her mailbox full of mail (both hers and the previous owners) she went to the USPS on-line website. It is good to know they are keeping our taxes low through the use of technology such as a website.
She changed the address AGAIN on their website so that it would be forwarded to our house. The volume of her mail sent to our home picked up to a few pieces a week with the bulk still going in her mailbox. Of course, with a For Sale sign in the yard, by the time we would get over to pick it up after being out of town, the good stuff, like statements with credit card numbers on them had been.
Last Saturday I couldn’t take it anymore. I went to the same branch and after waiting in line for 20 minutes I very politely explained the problem to the woman and gave her two letters I had taken out of Andrea’s that day as examples. She looked it up and said-read carefully-this is good-she said: “Oh yes, that is Robert’s route. I am not sure how to say this, but he is, well, a little touched and he has missed a lot of work this year for illness and also he has been off for about a month on vacation”. I restrained the urge to scream at the top of my lungs while jamming the chained ballpoint pen into my nostril (or her nostril).
She asked me to wait and she went in the back for about five minutes and returned without the two letters I had given her as examples. She said “I swear, poor Robert. You would have to be blind to make that mistake. There is a huge sign (no doubt after Andrea told them the second time through their website) that says “Do not deliver to this address. See forwarding cards in file”. Note the use of the plural word-CARDS. She went on to share that “I don’t even know how he gets the mail in that slot with the sign there.”
She said “Poor Robert. He is just a little slow”. I asked her what I needed to do and she said nothing could be done. She would remind him again. I asked her for the two letters I gave her and with a completely straight face she said “Oh, I forwarded them to your house”.
Monday of this week arrives-lots of her mail in her mailbox including some on the street with the mailbox lid open. Yesterday I go there and again the mail box lid is open and it is full with mail. I now began to understand why people “Go Postal”. I never really understood what that meant until 2pm yesterday. So off I went back to the branch.
This time, I waited only 12 minutes and also translated for two customers in front of me. I guess it isn’t the government’s policy to hire people who can speak the language (Spanish) of the people who reside in the neighborhood where the branch is located. Although as I typed that last sentence I realized they speak my language and they don’t seem to understand me so it doesn’t really matter I guess if it is English, Spanish or Farsi.
There was a really big guy working behind the counter wearing a shirt that said Iraqi Freedom or something like that from the first time we marched into that pleasant place back in 1991 or so. His neck was the size of a small wine barrel. Being the quick on my feet type, I said to myself “Do not give this guy any crap-he will break your neck and then stomp on you”.
So I amicably explained the problem and he said “That is horrible. We have so much identity theft in this area (gee-I wonder why). What is the address of your daughter’s home?” I told him and he then got this funny look on his face and started sucking air in through his teeth the way Japanese men do right before they say “Ahhh so”. It reminded me of the way my friends smoked during the 60’s but I won’t get into that. He even tilted his head to the side and squinted his eyes. After what seemed an eternity he said “Oh, this is a big problem. You need to talk directly to the Carrier”. I told him what his co-worker (wait-change that to co-employee-there’s not a lot of work going on here) said about Robert being “touched”. He replied “Well, that is just rumor and you shouldn’t repeat it but I do think it is true. We have had lots of problems on this route so you need to talk to him.”
I said I thought perhaps a friendly chat with his supervisor, or the branch Postmaster would be in order. He said that won’t work as they have talked to him and he doesn’t listen very well to them but perhaps if I “explain it to him” he would do better. He wrote down the main number for this branch and said to call between 8am and 10am and ask for the carrier for this area. Before I could pursue it further, he asked the customer behind me how he could “help” her.
Just imagine-if you think our health care delivery and financing system is in shambles now, just visualize if we let the government turn it over. How would you like to get your annual physical from Robert?
I stormed outside. I was driving Andrea’s car and since it was her mail, at her home, in her mailbox at her address and her branch post office that was causing all the trouble, I considered for a moment ramming her car into the set of mailboxes that were in front where people drop off their mail. I was so furious that when I went to get the car washed a little later, I accidentally threw away the piece of paper with the phone number on it.
Later that day, after that pleasant encounter, I took MARTA (Atlanta’s metro) to the airport and, for about the fifth time in a row, looked up at the board that has the upgrades in order of priority and saw I was at the top of the list and there were four empty seats available. I then proceeded to watch them call up four people that were behind me. The same thing happened today in Dallas. I was upgraded on every flight for years-now I can never get upgraded and I know I have more miles and am a higher status (which is why I’m always listed at the top) than almost all of these people. The world doesn’t seem to work the same way that it does for others.
So I marched back to row 25 and made myself comfortable. Right before we were getting ready to leave there was some commotion 3 rows in front of me on the other side. The two flight attendants were talking to an elderly woman. I knew it was a language problem as they kept speaking louder and louder which is what most of us do when someone can’t understand us. We seem to think that if a person from Sophia only speaks Bulgarian, she will understand us if we just shout loud enough.
I was reading and sort of forgot about it. Then they came on the PA system and said that if anyone spoke Italian they should ring the attendant call button. No one did, so I pushed it even though my Italian is limited. They had me go up and ask her what the problem was because the woman next to her said she was crying and wanted off the plane.
She told me she was going to Dallas to see her family and thought the plane was going somewhere else. She was crying and worried she was on the wrong plane. She wanted off. I told her not to worry and then said “Signora, questo aereo va a Dallas. Tutto e bono” and she smiled and said “Mil Gracie” and so I sat down and the plane took off. I had expected thunderous applause but it was the silent film type I guess.
When we landed in Dallas and she got off, her family was there and she told them what happened and this guy comes up and pumps my hand and pats me on the back. I felt pretty good about that.
When I arrived at the hotel in Ft. Worth it was 930pm and still 95 degrees. I left my bag in the room and walked outside. The streets were full of people (this is right in the center of downtown Ft. Worth). I stopped at a place called Jamba Juice, a chain, and was so baffled by the choices (things like fresh raspberries with orange sherbet, wheat germ and mint blended into a smoothie) that I just ordered a regular lemonade. As I was waiting for them to make it I leafed through a nutrition book sitting there and I saw the lemonade was 455 calories, no doubt the result of the main ingredient being white grape juice. I would have erroneously said the main ingredient in lemonade would be lemons but apparently not. However, this was the best lemonade I have ever had.
I woke up today at 4am and did some emails and at 530 went out for a long walk. It was still hot but pleasant with a strong breeze. It was a really neat downtown area, extremely tidy and filled with Western memorabilia. I took several photos with my new camera phone and have posted them below.
I bought a Starbucks (they open at 5am they said) and was just meandering and really having a relaxing and enjoyable morning when suddenly I came around a corner and saw this big building with 1000 or so people standing in line or lying on the sidewalk. (Is it laying or lying? I never can remember the rule).
I thought they were homeless except they had chaise lounges, folding chairs, some tents and even sleeping bags. It seemed a little hot for a tent or bedroll but it was driving me nuts so I walked past about 4 blocks worth of people until I got to the front of the line. I figured they would be the most likely to know why they were in line since they started the queue.
They were a couple from Henrietta, Oklahoma (where I used to travel to 30 plus years ago) and said the building was the Bass Brothers (as in the filthy rich Bass Brothers) Opera House and they were in line for auditions to a TV show called either “So you want to be a millionaire?” or “Do you want to be a millionaire?”
They said they had been there since 8am yesterday and I didn’t have the heart to tell them that after 22 hours in heat in excess of 100 (it hit 104 there yesterday) they really looked like crap and didn’t smell like millionaires. They were very nice and real friendly and so I offered to go get them a coffee or water or anything else and they said no because some young guys had been running back and forth since yesterday morning getting those type of things for a 50% premium. I wish I would have met those guys-I would have hired them. A photo of some of the people standing in line is also below.

The Potential Millionaire Queue

Topiary Bull

Cowboy Topiary

Wall Sculpture of The Chisholm Trail
The plane will be in Atlanta in a half hour and I have run out of things to say (for now) which I know surprises some of you.